Policies
Policies and procedures are subject to change at anytime without notice. By making/keeping an appointment, you are agreeing to all the polices and procedures listed below to include any charges to your card on file, if any of the polices or procedures are not honored.
Card On File
A debit or credit card is required to hold all appointments. Cards will not be charged unless any of the policies are not honored.
No Children or Minors
Due to liability and for the comfort of other guests and employees, we service individuals 18 years of age and above only. No children or minors are allowed in the suite at any time.
Cancellation/Reschedule
We require a 24hr notice or more to cancel. If you cancel or reschedule with less than 24hrs notice you will be charged 50% of the scheduled services.
Cancellations can be done through the online booking site using your registered email.
No Show
You are considered a No Show 15mins past your appointment time without any communication from you. You will be charged 100% of the scheduled service(s). If you no-show a second time you will not be allowed to re-book. For members, if you no-show, your membership service will be redeemed as payment.
Deposit Required
A 50% non-refundable deposit is required for any appointments booked online or that are $200 or more. You can transfer your deposit one (1) time without penalty with proper cancellation or reschedule notice.
Late Arrival
You will be charged a $15 late fee if you are 10 minutes late to your appointment. Your appointment may be cancelled if you are late 15mins or more.
Late Arrivals for All Waxing, Nail Repair & Consultation Services
You will be charged a $15 late fee if you are 5 minutes late to any waxing, nail repair or consultation service. These services are typically 30mins or less.
Tipping
While we understand tipping is a choice, if you would like to leave a tip for your service you can pay with a card using our Tippy App (there is a small convenience fee you pay) or with cash. Tips are not expected but always appreciated. We appreciate your understanding.
Wash Your Hands
You will be required to wash your hands for 20 seconds before your service begins. Employees performing services will be required to wash or sanitize their hands before wearing gloves for the entire service.
No Cell Phones
Once your service begins and your hands have been washed and sanitized please refrain from using or touching your cell phones.
Sick Policy
If you are experiencing a fever, cough or sore throat, please reschedule your appointment. If you have traveled outside of the state or country, if you have been to a COVID-19 impacted area or have been in close contact with a person infected with COVID-19 we ask that you please reschedule for 5 days past the date of contact.
Procedures
Nail Services
We will only work on healthy, non-damaged nails. This is the best way for us to ensure you receive quality services during your appointment. If your nails are damaged, or unhealthy to work on, you will be required to schedule a future appointment and if applicable a doctors note will be needed to clear you to receive services.
Guarantee- If a break, chip or smudge happens within 3 days of your appointment we will fix or repair it for free. You must book a repair service within those 3 days. If we are unavailable due to travel, illness, or classes etc. during work schedule, We will fix or repair it on the next available day.
Skin Care Services
For your first appointment please arrive 10-15mins earlier than your scheduled appointment time in order to fill out the consultation forms. If you do not arrive early, the time will be taken out from your service time. (i.e. if your appointment is at 11am, arrive by 10:45am. If you arrive at 11 and it takes you 15mins. to fill out your consultation forms, your 60min. appointment is now a 45min. appointment.)
Massage Services
For your first visit please arrive 10-15mins earlier than your scheduled appointment time in order to fill out the consultation forms. If you do not arrive early, the time will be taken out from your appointment time. In the spa industry, a one hour massage is a clinical session which consists of approximately Fifty (50) minutes of hands on bodywork. This session includes undress, consultation, bodywork and re-dress. If you do not confer with the therapist prior to the session, the therapist cannot address your specific issues, nor can they customize the session to fit your specific needs.
Waxing Services
Hair growth only needs to be 1/4-1/2 inch for body hair and 1/8 inch for eyebrows. Most people will achieve 1/4-1/2 inch hair growth in as little as 2-3 weeks after their last shave. Please make sure you have showered and are dry before your wax appointment. Wax will not stick to oily, or sweating skin. We do not wax intimate areas if you are currently on your menstrual cycle, please reschedule your appointment for another day.
Guarantee- If there are any missed sections or patches of hair within 3 days of your appointment, we will provide a free touch up. You must book a touch up service and come within the 3 days. This is not a complete wax, but only touching up small section(s). Please note if your hair is too short the wax will not pick up any hairs and we will be unable to wax you.